Documents
Agreements and Service Charters documents list
Read the Agreements and Service Charters for the Learning Records Service (LRS).
LRS Learning Provider Agreement - Service Charter
Date published: 10/02/2011
LRS Learning Provider Agreement - Service Charter
Code of Practice for Sharing of Personal Information
Date published: 25/10/2010
DAT05 - This document explains a framework code of practice which formalises the approach to information governance and the sharing of data between organisations, both internal and external.
Organisation Agreement Modifications Summary (PDF, 98Kb)
Date published: 23/06/2011
REG13 Organisation Agreement Modifications Summary
Service Management Board Terms of Reference v1.0 (PDF, 113Kb)
Date published: 19/10/2010
TOR02 Service Management Board Terms of Reference v 1.0
Learner Agreement
Date published: 25/09/2009
Learner Agreement
Customer Scrutiny Group Terms of Reference (PDF, 129Kb)
Date published: 19/10/2010
TOR01 Customer Scrutiny Group Terms of Reference
User Agreement
Date published: 19/10/2010
User Agreement which explains the obligations that all Organisational Users need to adhere to.
LRS Breach of Agreement and Disciplinary Process (PDF, 331Kb)
Date published: 19/10/2010
USR19 Find out more about our process for dealing with misuse of the Learner Register and the Organisation Portal.
Learner Complaints and Appeals Guide
Date published: 26/02/2012
This guidance note is intended for use by Learner Registration Bodies and Learning Providers. It covers the Learning Records Service's general approach and policy on dealing with complaints and appeals from learners made to an LRB or from an LRB's own staff about the Organisation Portal.
